API
Tracelink is an open platform. This means that it is possible to integrate other systems with Tracelink.
The API - which is based on industry standards - makes it easy for an IT expert to exchange data between Tracelink and a number of other systems.
Main Features
With the Tracelink API it is possible to retrieve, update, create and delete data in Tracelink's database. Examples of integrations via API are
- Creating order from other system
- Read hour records from Tracelink into another system
- Syncing user accounts
- Get messages on order closure
- Send receive messages
Data API
The Data API is based on a RESTfull interface over HTTPS. Ie that there are a number of URLs for retrieving, updating, creating and deleting data in Tracelink's database.
Data back and forth can be in either JSON or XML format.
Webhooks
Tracelink supports webhooks, which make it possible to have messages sent to another system when certain events occur in Tracelink. For example, you can be notified when an order is closed or a sales case is won, etc. Webhooks are set up in Tracelink configuration under "Notifications".
Documentation
Documentation for API can be obtained by contacting Tracelink.