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To get you off to a good start on your digitization journey, our solution includes a joint start-up process - and don't worry, we've tried it many times before

Getting started

As soon as you have registered with the company, you will receive login information and can, in principle, get started immediately. However, our experience shows that it is a good idea to get help with the setup when things are busy.

Therefore, our start-up includes an implementation process where we calmly help with setup and review the most important functions. We have the routine, which is why we can easily set up the system for you and teach the functions - e.g. we can show you how to create your users and resources, specify type designations for materials, import existing data from spreadsheets, etc.

Implementation
course

Phase 1: Kickoff
When the agreement is in place, the implementation process starts with a kickoff meeting. Here, Tracelink's implementation consultant meets with the customer's production manager to be introduced to the customer's work processes and possibly challenges, as well as review offers.

A kickoff meeting typically takes between 1-2 hours.

Phase 2: Processes
After the kickoff meeting, the consultant goes home and records the customer's work processes and clarifies how the system should be set up so that it best meets their needs , the company has to get a handle on their internal processes.

The consultant continuously follows up with the customer so that the work flow is documented correctly.

Phase 3: Setup / Data Import
The consultant then sets about setting up the system based on the solution agreed upon by consultant and customer. That is that the consultant adds the modules to be used, e.g. orders, stock, purchases, etc. to the customer's Tracelink account.

If data has been agreed upon for import, it will also be imported in this phase.

Phase 4: Education
Now that the foundation for the solution has been laid, the training phase begins. Here, the customer receives online training approx. 1 time a week for 1 hour at a time for an average of up to 3 months. However, you can easily get lessons several times a week if you want to get started quickly. The duration of the phase depends on how large a solution is needed.

The teaching is done on Google Meet and is done in stages. Often you will start with one function at a time, e.g. creating users, then setting up salary profiles etc. In this way, the customer's key persons are "eased into" the system, and can explore the functions themselves at a quiet pace. Between each teaching session, some homework follows - such as creating goods, salary profiles, tools, etc. - which must be completed before the next step can be taken. When the customer feels ready to stand on their own two feet, they transition to normal operations.

We will therefore not release you until you feel safe with the system.

Phase 5: Operation
Once the customer has finished receiving training in the system and is using their Tracelink solution on a daily basis, they transition to “Operation” .

The customer is therefore also transferred to Support, who will be the primary contact.

How to get started

1

Demo

Contact us and book a free consultation to get a feel of the system.

2

Solution

Together with you, our advisors will find the solution that suits you.

3

Course

When you are ready, we will begin implementing the system.

4

Support

After completing the course, you can always contact us for help.

Free demo

Contact us so we can have an informal conversation about your challenges and needs, and book a free demo where we present you with the system focusing on the needs you described in the conversation.