When the agreement is in place, the implementation process starts with a kickoff meeting. Here, Tracelink's implementation consultant meets with the customer's production manager to be introduced to the customer's work processes and possibly challenges, as well as review offers.

A kickoff meeting typically takes between 1-2 hours.

After the kickoff meeting, the consultant goes home and records the customer's work processes and clarifies how the system should be set up so that it best meets their needs , the company has to get a handle on their internal processes.

The consultant continuously follows up with the customer so that the work flow is documented correctly.

The consultant then sets about setting up the system based on the solution agreed upon by consultant and customer. That is that the consultant adds the modules to be used, e.g. orders, stock, purchases, etc. to the customer's Tracelink account.

If data has been agreed upon for import, it will also be imported in this phase.

Now that the foundation for the solution has been laid, the training phase begins. Here, the customer receives online training approx. 1 time a week for 1 hour at a time for an average of up to 3 months. However, you can easily get lessons several times a week if you want to get started quickly. The duration of the phase depends on how large a solution is needed.

The teaching is done on Google Meet and is done in stages. Often you will start with one function at a time, e.g. creating users, then setting up salary profiles etc. In this way, the customer's key persons are "eased into" the system, and can explore the functions themselves at a quiet pace. Between each teaching session, some homework follows - such as creating goods, salary profiles, tools, etc. - which must be completed before the next step can be taken. When the customer feels ready to stand on their own two feet, they transition to normal operations.

We will therefore not release you until you feel safe with the system.

Once the customer has finished receiving training in the system and is using their Tracelink solution on a daily basis, they transition to “Operation” .

The customer is therefore also transferred to Support, who will be the primary contact.